Our Terms and Conditions

These terms of service constitute a legally binding agreement (the “Agreement”) between you and (Closet a company in Alexandria, Egypt) (“Closet”, “we”, “us” or “our”), by which expression includes our legal representatives, administrators, successors-in-interest, permitted assigns.

This Agreement governs your use of the Closet’s applications, website, Web chat and technology platform (collectively, the “Closet Platform”).


Your access and use of the Closet Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and Closet. Closet may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the Closet Platform or any portion thereof, at any time for any reason without notice.

Supplemental terms may apply to certain Services (as defined below), such as policies for a particular event, loyalty program, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, this Agreement for the purposes of the applicable Services. Supplemental terms shall prevail over this Agreement in the event of a conflict with respect to the applicable Services.

Closet may amend this Agreement from time to time. Amendments will be effective upon Closet posting of an updated Agreement at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Closet Platform after such posting constitutes your consent to be bound by this Agreement, as amended.

Our collection and use of personal information in connection with the Closet Platform is as provided in Closet Privacy Policy located at https://www.closetllc.com. Closet may provide to a claim’s processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third-party provider and such information or data is necessary to resolve the complaint, dispute or conflict.

The Closet Platform provides a digital network which functions as a marketplace where persons (“Users”) who seek Affordable clothes, cosmetics and accessories, the delivery of those products, (“Services”) to be matched with brands which can provide the products. Each User shall create a User account that enables access to the Closet Platform. Any decision by a User to make use of or accept Services is a decision made in such User’s sole discretion. Each Service provided by a brand or a shop or other third-party provider to a User shall constitute a separate agreement between such persons.

With respect to products quality, Closet is a business where the products are supplied by independent brands (our " Brand Partners") and delivered by Captains.

Materials posted on the Closet Platform are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Closet Platform, or by anyone who may be informed of any of its contents.

We aim to update the Closet Platform regularly and may change the content at any time. If the need arises, we may suspend access to the Closet Platform and the Services or close them indefinitely. Any of the material on the Closet Platform or the Services may be out of date at any given time, and we are under no obligation to update such material.

Closet allows its members who ratify the agreement to order from Clothes, Cosmetics and accessories brands and shops online.

Closet provides a way for you to communicate your orders to delivery and buy Clothes, Cosmetics and accessories displayed on Closet’s app.

The purpose of this app is to provide a simple and convenient service to consumers, linking them to Clothes, Cosmetics and accessories brands and shops in their area.

We have created the app to serve as a discounted on-demand clothes cosmetics and accessories third party service provider between brands and customers. Closet is a commercial service for Clothes, Cosmetics and accessories online.

Closet does not sell or interfere in any way in the production of any Clothes, Cosmetics or accessories produced at the brands or the shops. But what this online market offers to the users is only providing the ability to search for and find local brands and shops that deliver or make products available to their addresses and enables ordering these products through this app. brands and shops are obligated to comply with country local laws, rules, regulations, and standards pertaining to clothes, cosmetics and accessories preparation, sale, marketing and safety.

However, it is important for users to understand that Closet does not in any way independently verify the credentials, representations or products of brands and shops, the ingredients or the quality of any products, or that brands and shops are in compliance with applicable laws. Buyers must make themselves comfortable through information provided by brands and shops on the app or as requested by buyers directly from the brands and shops as to the quality and reliability of the restaurants, as well as to their compliance with applicable laws.

Closet does not in any way guaranty the quality of any products or that any products complies with applicable laws and does not guarantee matching the products displayed on the app of what is actually provided to the users.

Closet does not independently investigate or verify any representations on the app.

Closet shall not be liable or responsible for any products or services offered by brands and shops that is unhealthy or unsafe, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and Closet shall have no liability or responsibility for any such erroneous addresses. All products preparation and deliveries are the sole responsibility of brands and shops accepting the order. Please be aware that brands and shops will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

1- Exchange is within 14 days from the time of completing the transaction Except for lingerie and underwear.

2- Return is within 24 Hours from the time of completing the transaction Except for lingerie and underwear.

3- The liquidation process takes 7 working days from the time of completing the transaction for both parties.

4- The brand is responsible 100% for the information provided on the system updating the system with all photos, prices, country of origin and sizes every 15 days allover the contract period with Closet.

5- Any query requires returns or exchange processes proved by a customer service representative from closet the brand must follow the instructions of the customer service representative of closet to make our Customer satisfied and happy.

6- Delivery, Customer service support and online system services are freely supplied from closet to the brand.

7- The only processes for taking payments through Closet App are:
- Online payment
- Cash on the store
- Cash on delivery

8- If the brand packed the wrong product for the customer via cash on delivery payment option the brand is responsible for paying EGP25 to closet as a compensation for the delivery loss.

9- The only two ways for money transfer are:
- Vodafone cash.
- Western union.

10- Both parties must leave a contact number that must be answered each and every time that from both of the parties during their working hours they agreed on.

11- The brand must be Opened during the hours that both parties agreed on and any further actions must be communicated via a written form to Closet’s vendor support team.

12- If the vendor uploaded unavailable products in it's inventory and respectively can't supply customers with those products. in such case the brand would be commited to pay closet EGP 50 no more for each and every transaction from this vendor

Scenario 1: If the Customer bought a product through closet’s app the delivery is free allover Egypt.

Scenario 2: If the customer asked for an Exchange process because of his/her own preferences the delivery fees will be paid by the customer that will be determined upon the customer service representative.

-Delivery within the borders of Alexandria (except for Amreia and BorgelArab) takes up to 48 hours to be delivered.
-Delivery out of the borders of Alexandria including Amreia and BorgelArab takes up to 7 days to be fully delivered.

-If the customer is asking for any kind of refund or credit. the action must be validated by closet’s customer care team.

-If the customer asked for a refund on a cash on the store or on delivery situations the refund process will be actioned by one of the following:

-Vodafone cash
-Orange cash
-Etisalat cash

and It takes from 1 hour to 24 hours to be fully refunded.

-If the customer is asking for replacement the action must be taken and validated by Closet’s customer care team.

-The SLA for the process is 14 days after the mentioned period no exchange actions to be taken.

-If the vendor proved that the product that needs an exchange is damaged or wasted by the customer, the exchange process would be invalid and the product can’t be replaced.

-The exchange process must be from the same vendor (no other vendors are allowed).

You have the right to cancel an order through our customer service team

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by brands and shops after you have received a confirmation that it has been sent to the brands and shops. Closet and our partner brands and shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You may not access or use the website or the app for any other purpose other than that for which Closet makes it available. The website and the app are for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Closet. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;

advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Closet;

systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Closet;

making any unauthorized use of the Closet services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;

engaging in unauthorized framing of or linking to the app or the website;

transmitting chain letters or junk email to other users;

using any information obtained from the website or the app in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;

engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;

interfering with, disrupting, or creating an undue burden on the website and the app or the networks or services connected to the website or the app;

attempting to impersonate another user or person;

using the username of another user;

selling or otherwise transferring your profile;

using any information obtained from the website in order to harass, abuse, or harm another person;

using the Closet service as part of any effort to compete with Closet or to provide services as a service office;

deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website and the app;

attempting to bypass any measures of the website or the app designed to prevent or restrict access to the website and the app, or any portion of the website and the app

Harassing, annoying, intimidating or threatening Closet company through any medium of communication or to any of its employees or agents engaged in providing any part of Closet Company services to you.

displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

deleting the copyright or other proprietary rights notice from any Contribution or Closet Content; and using the website or the app in a manner inconsistent with any and all applicable laws and regulations. Any other suspected malicious activities on Closet website or applications.

Closet may temporary suspend or completely cease the system operation at any time.

Closet shall not have any responsibilities against the members of Closet or any third parties due to the temporarily suspension or completely cessation of the system operation.

The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Closet. Closet may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Closet.

Closet does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

Closet has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Closet. Closet shall not be held responsible for back-up and delete processes.

Closet has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

The sales of Closet are limited to the current availability of products of the firms provided in Closet. Closet is not responsible for any item ordered and not delivered by the brands and shops due to unavailability.

Closet has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Closet. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Closet

The obligation to change the information in relation to the price and product specifications. In the event of any misinformation relating to the price and specifications of products, Closet may correct this mistake by cancelling the order.

Closet may provide transition for a member to other websites. In this case, the member agrees that Closet shall not be responsible for the context of the websites, which the member may access through its site.

Closet may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

Closet may change in time the services for which any membership is not required to a form, which requires membership. Closet may provide addition services, change some of the services partially or completely, or transform into a paid service.

This site or app may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

During any product delivery made by brands and shops, if the client is not available in the address specified in the system, the products ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.

In relation to any product returns, the terms of product return belonging to the brands and shops are applied. Closet does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the brands and shops.

1.Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery or cash on the store.

2. Closet reserves the right to provide other payment methods or to no longer offer certain payment methods.

3. When a customer chooses cash on the store feature the customer must pick up the order within 24 hours from the check out.

Once your order has been accepted, this represents an agreement between you the customer and the brand or the shop. The brand or the shop has sole responsibility for this order. Cash payments are made directly to the brand or the shop upon delivery to fulfill the order. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Closet records and the right to tender an oath in relation to the fact that these records are kept in due form.

These Website and app Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

Closet grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by Closet, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. Closet reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from Closet. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

The content on the website or the app and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Closet, and are subject to copyright and other intellectual property rights under state of Egypt and international conventions. Closet Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Closet graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Closetllc.com in Egypt and/or other countries. Closet’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Closet. Closet Content on the website or the app is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website or the app to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Closet is prohibited.

Provided that you are eligible to use the website and the app, you are granted a limited license to access and use the website and app and the Closet content and to download or print a copy of any portion of the Closet content to which you have properly gained access solely for your personal, non-commercial use. Closet reserves all rights not expressly granted to you in and to the website and the app and Closet Content and Marks. If you download or print a copy of the Closet content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or the app or features that prevent or restrict use or copying of any Closet content or enforce limitations on use of the website or the Closet content therein.

As a courtesy to you, the site and the app may offer links to other websites. Some of these websites may be affiliated with Closet while others are not. Closet is not responsible for the contents of any website pages created and maintained by organizations independent of Closet. Visiting any such third-party website pages is at your own risk. Closet has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Closet. By using the site, you acknowledge that Closet is responsible neither for the availability of, nor the content located on or through any third-party website pages.